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FREE DOMESTIC SHIPPING ON NECKLACES & ORDERS $100+
Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.
Remove jewelry when washing your body, swimming, exercising, or cleaning. Avoid contact with soaps, perfume, lotion, makeup, hair, and cleaning products. Stones are fragile and can break, crack, or scratch if not handled with care. Avoid extreme heat.
To clean, rub your jewelry gently in one direction. Do not use products like tissue paper or paper towels, as they can cause scratching.
A silver cleaner can be used on pure Sterling Silver pieces, but not 18k Yellow Gold Vermeil or 18k Rose Gold Vermeil.
Wash your OMGlass Jewelry with gentle hand soap, rinse well and dry completely with a soft cloth. Using jewelry dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products. Always remove your jewelry before swimming and exercising.
Warranty
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
OMGlass is not responsible for lost or damaged jewelry after an in-store purchase has been made or delivery has been accepted
Repairs
We are only able to offer free repairs on jewelry that was purchased and/or shipped within the United States. We are more than happy to fix or broken jewelry for free for up to 2 months after purchase as an insurance policy to you! If it was broken within 30 days of purchase, we will cover shipping both ways. Unfortunately if you break the glass we can not repair or replace the broken jewelry.
If you have an item needing repair or are located in another country, please contact Customer Service Support@omglassart.com and we will be happy to look into your options